Privacy Policy


The Australian Timber Company understands and appreciates that you, as an Australian Timber Company website visitor, we are concerned about your privacy and about the confidentiality and security of information we may gain about you online. The Australian Timber Company is committed to protecting your privacy. This Australian Timber Company Privacy and Security Policy explains how your personal information will be treated as you access and interact with the Australian Timber Company website.

  • We will only use the information supplied from you to directly assist us in providing the service you have requested.
  • We will not give your information to third parties unless it is necessary in conducting the service we provide to you. For e.g. Courier companies will be supplied with your details so they can deliver to you.
  • We are only interested in providing excellent prices with efficiency and honesty.

As the Australian Timber Company website develops and as technology evolves, we will continue to strive to provide you with better and more customised services and with a more effective website. The Australian Timber Company encourages you to review our Privacy and Security Statement periodically because the statement may change from time to time.

In addition to the provisions of this Privacy and Security Statement, there may also be specific and additional privacy provisions which apply to certain sections of the Australian Timber Company website. As specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Australian Timber Company Website. In the event of any inconsistency between the provisions of this Privacy and Security Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Information Collected

The information that we will collect about you will depend on how you use the facilities offered by the Australian Timber Company website. If you visit the Australian Timber Company website to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

If you decide to complete an online order, the information that you enter onto the online order form will only be collected by us if you submit your online order. If at any stage you cancel your order or log out prior to submitting your order, the information you have entered up to that point will be automatically deleted.

Use & Disclosure of Information

We will only use or disclose personal information that you have provided to us when:

  1. You the customer have authorised us to do so;
  2. We have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;
  3. We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions; or if the Australian Timber Company is authorised, required or permitted by law to disclose the information.
  4. We may also share your details with our Related Companies where it may assist in providing the service you requested.

An exception is where you access a Third Party Website from the Australian Timber Company Website. In that case, session information or other information that you provide about yourself may be shared between that third party, the person hosting the Third Party Website and members of Australian Timber Company. Third Party Websites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices.

How We Handle E-mails

We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Any personal information contained in your e-mail, including your e-mail address, will be used or disclosed in ways set out in this Privacy and Security Statement. Your e-mail message content may be monitored by our Internet Service Provider or Australian Timber Company employees for trouble shooting and maintenance purposes or where e-mail abuse is suspected.

Security of Information

(PGP corporation - PGP® Encryption Platform - world leader data encryption) The Australian Timber Company web server uses military strength encryption during transmission of sensitive data such as your credit card details. This means that you can rest easy knowing that these details only go to the person who needs them to process the order. The Australian Timber Company takes reasonable steps to preserve the security of cookie and personal information in accordance with Australian Timber Company Website Terms of Use and this Privacy and Security Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (not encrypted). If secure transmission is indicated, Australian Timber Company currently uses military strength (128 bit) encryption. The Australian Timber Company regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although the Australian Timber Company strives to protect such information, the Australian Timber Company cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

Acceptance and changes to Privacy and Security Statement

You acknowledge and accept that your use of the Australian Timber Company Website indicates your acceptance of the Privacy and Security Statement. This is the current Privacy and Security Statement. It replaces any other Privacy and Security Statement for the Australian Timber Company Website published on the Australian Timber Company Website to date. The Australian Timber Company may at any time vary the Privacy and Security Statement by publishing the varied Privacy and Security Statement on the Australian Timber Company website. You accept that by doing this, the Australian Timber Company has provided you with sufficient notice of the variation.

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